Hi there, in Adelaide today and just
doing another MasterClass with the Criterion Conferences. Earlier this week
was in Melbourne the previous week we did Sydney and Canberra and next week
we’ve got Melbourne (Brisbane actually).
And these Master Classes are focused on Measuring
Outcomes based Approaches in Government. By the time we get to Brisbane and do
the final workshop, we would have done or had five workshops, done five workshops and
had about more than a hundred people attend these workshops, and the whole
thing is it’s using a practical approach particularly based on the PuMP
methodology. So there’s four key things that we need to do around measuring
outcomes particularly in government but it can be applied to any approach (type of organisation). The
first thing is we have to be able to articulate our outcome in a way that
makes it measurable. So using all those vague motherhood type statements make
it impossible to measure. We have to be really clear about what the outcome is
that we’re trying to achieve, as soon as we’ve done that we make it measurable.
And we call them performance results and they’re synonymous with the term
outcomes. The next thing we need to do is once we figured out what those outcomes
are is that we need to map them, and the key to a gaining performance improvement
and also understanding what drives performance is to make sure that we can
understand the causal relationships between these different results or
outcomes. Once we understand that causal flow we can then affect performance but
also understand what performance is doing. The third thing we do then is we
use the PuMP approach to design and select performance measures that are
meaningful for those results or outcomes. As soon as we’ve done that we’ll have
measures that are meaningful and they will give us feedback about those
results or outcomes themselves. Then the last thing we do, once we’ve figured out
how to collect the data and we’ve done the data definition for the measure itself,
is we can start reporting the measure, and in reporting the measure what we
want to do is make sure that we have been really clear about where the data
is coming from how we’re going to present the information and we use XMR
charts. So presenting our information (measures) in XMR charts, which have been the tool of
choice for performance improvement practitioners for the last 60 years or
so, means that we can get consistent interpretation of information; and we can
set targets in a more meaningful way. Then the last thing we need to do, is
track performance in dashboards that are useful to users and meaningful and that
is will use those XMR charts, but also we need to be able to describe (1) what
performance is doing (2) why it’s doing that and (3) what the next best action to take is
if any. I hope this has been a value there’s a link to an article below
and if you want to know more information just drop me a message and I can send
you a PDF/white paper that will give you more information. Thanks for
watching and I hope this has been a value